Returns & Exchanges

Policy:

We accept your new, and unopened returned items returns within 30 days of the original purchase date. You must obtain your RMA from us by this deadline, and items must be received within 14 days of an RMA being issued.

All items returned will have a 15% Restocking Fee deducted from the refund amount. The original shipping amount charged is non-refundable.

When we receive your return, it should be in the condition it was sent to you. If it is damaged, missing parts, or in any way deficient, there may be an additional restocking fee applied.

Return Shipping Costs:

All Return Shipping Costs are your responsibility, and we require that your return be sent back to us via a trackable method. If your shipment is lost and there is no tracking, we cannot provide a refund.

In certain situations, we may provide a prepaid label or reimburse you for return shipping cost. We will not reimburse for expedited return shipping methods. We will only provide these services or reimbursement for these situations:

  1. Item is defective without a Manufacturer's replacement policy that handles this directly.
  2. The item is damaged but the carrier determines it was not damaged in transit. If an item is damaged in transit, you must allow the carrier to resolve with their policies and procedures.
  3. We have shipped the incorrect item.

Exchanges:

We accept exchanges of your brand new items. If you contact us with your request, we will help coordinate your return shipment and the exchange using our RMA system. Return shipping costs are the same policy as for regular returns.

In some cases, your exchange may result in a refund or require additional payment. We will contact you with details if that is the case.

In some cases it may be necessary to make a second purchase and return the original item for a refund in order to meet your deadline.

Non-Returnable Products:

Certain products cannot be returned under any circumstances. We cannot accept returns of any product that deals with feces or urine if it has been removed from the original packaging under any circumstances as it is considered a hazmat/biohazard issue.